Effective for all experiences and special events at Australian Wildlife Sanctuary.
General Experiences
Cancellations 7 days or more prior to your booking will receive a 50% refund.
Cancellations within 7 days of the booking are non-refundable.
No credits or rescheduling are available within 7 days, except where required by Australian Consumer Law.
Requests to postpone or transfer a booking to another guest must be approved by Sanctuary management, and must be made more than 7 days before your booking date.
Special Events
Bookings for Wild Night Out, The Enchanted Sanctuary, Owloween, and similar ticketed events are:
Non-refundable and cannot be rescheduled for change of mind, change of circumstances, or non-attendance.
If weather or unforeseen circumstances require postponement, ticket holders will receive a credit voucher that can be redeemed for any available session within the same event season. Refunds will not be issued. Credit vouchers must be redeemed within the same event season and are not valid for any other product or event..
We are committed to meeting our obligations under the Australian Consumer Law, including providing a remedy if your experience is significantly affected by circumstances within our control.
For assistance, contact us at info@australianwildlifesanctuary.com.au
