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  • Is the Australian Wildlife Sanctuary open?
    Yes, but only for booked experiences. The sanctuary is not open for general admission.
  • Was the sanctuary affected by the 2019 bush fires?
    Yes, the sanctuary was destroyed by the 2019 bush fires. We lost 9 buildings and a large amount of infrastructure. 95% of the sanctuary was destroyed. We have been rebuilding the sanctuary since the bush fires and this will continue for many years. No animals were injured by the fires due to being evacuated. You can support our recovery by making a DONATION.
  • Can I book tickets online?
    Yes, experiences can only be booked online.
  • How is the sanctuary funded?
    The sanctuary is managed by a not-for-profit charity registered organisation. All funds raised from booked experiences, donations and gift shop sales are used directly towards the running expenses of the sanctuary and its resident animals.
  • Do you accept EFTPOS and Credit Cards?
    Yes, we accept EFTPOS, Visa and Mastercard. We do not accept American Express.
  • Do you accept payments via PayPal?
    Yes, we accept PayPal payments for online bookings.
  • Can I bring my pet to the sanctuary?
    We are unable to accept any pets in our sanctuary due to biosecurity and animal safety reasons. Please contact us if you have any questions about accessibility at the sanctuary.
  • Can I bring my own food and drink into the sanctuary?
    Definitely, visitors are more than welcome to bring their own food and drink into the sanctuary. Alcohol is not permitted. Please keep in mind that you are only in the sanctuary whilst your experience is happening there is no picnic options after your experience or breaks during your experience.
  • Is smoking permitted?
    No. due to work health and safety policies smoking is not permitted at the Australian Wildlife Sanctuary. There is a designated smoking area at the southern section of the carpark near the waste bins.
  • Can I buy a gift voucher?
    Yes you can purchase bookings as a gift through our booking platform. Click the gift tab at the top of the page or you can buy experiences as a gift.
  • Can I feed animals during my experience?
    During your booked experience there may be opportunities to feed our animals. This is dependant on if our animals are wanting to participate.
  • Can I hold a birthday party at the sanctuary?
    Yes, to book the sanctuary for a birthday party click on the menu option, BOOK your WILD EXPERIENCE.
  • Can I hold an event at the sanctuary?
    Please contact us for events and group bookings.
  • What animals will I meet during my experience?
    You may meet a range of Australian Native animals please check the booking page of each experience for more information. Animal welfare is our priority and we cannot guarantee that our animals will participate in any experience.
  • Do you accept schools for excursions?
    Please click on the WILD Ed menu option and scroll to the bottom for more details.
  • Do you visit schools for incursions?
    The WILD Rover is our mobile education unit that can attend school incursions. Please click on the WILDLIFE EDUCATION menu option and scroll to the bottom for more details.
  • Can I undertake volunteer work at the sanctuary?
    Yes, we offer workplace learning placements through our WILD Ed program. Please click on the join tab at the top of the page to apply.
  • I have found an injured native animal, what do I do?
    Please contact Sydney Wildlife on 02 9413 4300 to report injured, sick or orphaned wildlife or your local vet.
  • Can I postpone/reschedule/cancel my experience?
    We will always endeavour to reschedule your experience; in some circumstances we may provide a full refund if 24 hours' notice is given before the time of your experience. If you cancel within 24 hours of your experience, we only offer rescheduling of the experience.
  • How accessible is the sanctuary?
    Experience's are not suitable for wheelchairs, walking aids, or people with compromised mobility. Please contact us for more information if required.
  • Do you offer free or discounted entry for carers/concessions?
    The sanctuary currently does not offer general admission and operate booked experiences only therefore we cannot offer concessional rates or complimentary participation for carers in these experiences. Please contact us for more information if required.
  • What is the address of the sanctuary?
    The sanctuary is only open for booked experiences. Once a booking is made our address and directions are provided on the booking confirmation.
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