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  • What is your postponement. refund and cancellation policy?
    In the event that you cancel your booking the following cancellation terms apply: - Bookings cancelled 14 days or more prior to the booked date will be provided a 50% refund. - Bookings cancelled for any reason within 14 days of the booked date incur a 100% cancellation fee. - Postponing a booking or transfer of a booking to alternate guests, must be agreed to by Australian Wildlife Sanctuary management. - No postponement of a booking will be offered within 14 days of the booked date. - Weather extremes including heat, high winds and heavy rain may result in your booking being postponed. If you have any questions or concerns about our policies, please contact us via email
  • Is the Australian Wildlife Sanctuary open?
    Yes, but only for booked experiences. The sanctuary is not open for general admission.
  • When can I contact the sanctuary?
    The sanctuary office is not staffed everyday, the best method of contact is via email or Facebook messenger. The sanctuary phone is rarely attended and we cant guarantee your call will be answered. If you need to speak directly to our team please send your phone number via email or Facebook messenger.
  • Was the sanctuary affected by the 2019 bush fires?
    Yes, the sanctuary was destroyed by the 2019 bush fires. We lost 9 buildings and a large amount of infrastructure. 95% of the sanctuary was destroyed. We have been rebuilding the sanctuary since the bush fires and this will continue for many years. No animals were injured by the fires due to being evacuated. You can support our recovery by making a DONATION.
  • Can I book tickets online?
    Yes, experiences can only be booked online.
  • How is the sanctuary funded?
    The sanctuary is managed by a not-for-profit charity registered organisation. All funds raised from booked experiences, donations and gift shop sales are used directly towards the running expenses of the sanctuary and its resident animals.
  • Do you accept EFTPOS and Credit Cards?
    Yes, we accept EFTPOS, Visa and Mastercard. We do not accept American Express.
  • Do you accept payments via PayPal?
    Yes, we accept PayPal payments for online bookings.
  • Can I bring my pet to the sanctuary?
    We are unable to accept any pets in our sanctuary due to biosecurity and animal safety reasons. Please contact us if you have any questions about accessibility at the sanctuary.
  • Can I bring my own food and drink into the sanctuary?
    Definitely, visitors are more than welcome to bring their own food and drink into the sanctuary. Alcohol is not permitted. Please keep in mind that you are only in the sanctuary whilst your experience is happening there is no picnic options after your experience or breaks during your experience except for birthday parties and excursions.
  • Is smoking permitted?
    No. due to work health and safety policies smoking is not permitted at the Australian Wildlife Sanctuary. There is a designated smoking area at the southern section of the carpark near the waste bins.
  • Can I buy a gift voucher?
    Yes you can purchase bookings as a gift through our booking platform. Click the gift tab at the top of the page or you can buy experiences as a gift.
  • Can I feed animals during my experience?
    During your booked experience there may be opportunities to feed our animals. This is dependant on if our animals are wanting to participate.
  • Can I hold a birthday party at the sanctuary?
    Yes, to book the sanctuary for a birthday party click on the menu option, BOOK your WILD EXPERIENCE.
  • Can I hold an event at the sanctuary?
    Please contact us for events and group bookings.
  • What animals will I meet during my experience?
    You may meet a range of Australian Native animals please check the booking page of each experience for more information. Animal welfare is our priority and we cannot guarantee that our animals will participate in any experience.
  • Do you accept schools for excursions?
    Please click on the WILD Ed menu option and scroll to the bottom for more details.
  • Do you visit schools for incursions?
    The WILD Rover is our mobile education unit that can attend school incursions. Please click on the WILDLIFE EDUCATION menu option and scroll to the bottom for more details.
  • Can I undertake volunteer work at the sanctuary?
    No, we are currently not accepting volunteer placement.
  • I have found an injured native animal, what do I do?
    Please contact Sydney Wildlife on 02 9413 4300 to report injured, sick or orphaned wildlife or your local vet.
  • How accessible is the sanctuary?
    Experience's are not suitable for wheelchairs, walking aids, or people with compromised mobility. Please contact us for more information if required.
  • Do you offer free or discounted entry for carers/concessions?
    The sanctuary currently does not offer general admission and operate booked experiences only therefore we cannot offer concessional rates or complimentary participation for carers in these experiences. Please contact us for more information if required.
  • What is the address of the sanctuary?
    The sanctuary is only open for booked experiences. Once a booking is made our address and directions are provided on the booking confirmation.
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