GENERAL TERMS AND CONDITIONS
Animal Welfare: The sanctuary is home to a wide range of native animals; we have a strict positive animal welfare policy and cannot guarantee that animals will always participate in any experience or event.
Participant Safety: The safety of our guests is important to us, and it is a requirement that suitable clothing be worn for outdoor activities including enclosed footwear to participate in an experience or event. We have the right to refuse entry if we feel clothing is not suitable for the experience or event.
Weather Conditions: All experiences and events will operate unless it is a severe storm, extreme temperature, or extreme wind. This will be determined by the Australian Wildlife Sanctuary management. Experiences and events can be altered on the day in case of rain to undercover areas. It is recommended that participants pack waterproof clothing in the event of rain.
Illness: If any participant is feeling ill with cold/flu like symptoms they will not be able to attend the experience or event.
Experience/Event Suitability: If you have phobias or are not comfortable in the presence of animals then this may not be a suitable experience or event for you. Please let our team know on the day of your experience or event if you have any concerns.
Accessibility: This experience or event may not be suitable for wheelchairs, walking aids, or people with compromised mobility. Please contact us for more information if required.
Carers/Concessions: The sanctuary does not offer concessional rates or complimentary participation for carers in experiences or events. Please contact us for more information if required.
Participant: A participant is anyone attending the sanctuary for an experience or event, we do not allow observers to enter the sanctuary.
Participant Behaviour: Animals can cause injury and can be dangerous, it is a condition that you exercise care and common sense including, without limitation, not entering any enclosure or placing any body parts into an enclosure and not interfering or touching any animal or throwing or poking objects at animals nor chasing any animal.
Indemnity: By confirming any booking, participants indemnify the Australian Wildlife Sanctuary of any liability for any injury or damage to property during an experience or event. Participating in an experience or event at the Australian Wildlife Sanctuary is done at the participants own risk.
Allergies: Due to safety concerns for others, participants are not permitted to bring products that contain nuts or traces of any kind. We must advise that the sanctuary does use nut products as food items for our animals. Every attempt will be made to not allow participants to come into contact with them, however, participants that require an EpiPen must carry it at all times.
Late Arrival: If a participant arrives late for any experience or event this time cannot be made up at the end of the experience or event. Please arrive on time for your experience or event as any time lost due to late arrival is forfeited.
Smoke Free Policy: Smoking or the use of vapes and e-cigarettes is prohibited within the grounds of the Australian Wildlife Sanctuary.
Alcohol and other substances: Participants are not permitted to bring any alcohol into the Australian Wildlife Sanctuary unless expressly permitted in writing by Australian Wildlife Sanctuary management. If Australian Wildlife Sanctuary staff believes a participant is under the influence of alcohol or any other substance (legal or illegal), that person may be required to leave the Australian Wildlife Sanctuary immediately and will not be entitled to a refund.
Child/Dependant Supervision: Children or dependants must be supervised by an accompanying adult at all times while visiting the Australian Wildlife Sanctuary. In some circumstances Australian Wildlife Sanctuary staff will be the accompanying adult.
Warranties: The Australian Wildlife Sanctuary makes no warranties in relation to experiences or events provided unless required by law.
Photography: Photography is permitted with the understanding that the photo or video is respectful of the animal and does not demean any animal and is not gimmicky. Any photos or videos must represent a positive experience. You agree to let our staff screen any photos or videos to ensure compliance with this condition and must comply with any request to delete a photo or video. The flash of any device must be turned off when taking photos.
PRODUCT SPECIFIC TERMS AND CONDITIONS
Ultimate Wildlife Experience Standard
Duration: This experience runs for 1 hour.
Ages: This experience is available to all ages. All participants must be comfortable and respectful in the presence of animals. Children under 5 years old are free with a Parent/Guardian
Number of Participants: This experience includes up to 4 participants with the option to add additional participants to a maximum of 8.
Exclusivity: Each session of this experience is exclusive to your group meaning no other groups will be joined to your experience.
Ultimate Wildlife Experience Premium
Duration: This experience runs up to 2 hours.
Ages: This experience is available to all ages. All participants must be comfortable and respectful in the presence of animals. Children under 5 years old are free with a Parent/Guardian
Number of Participants: This experience includes up to 4 participants with the option to add additional participants to a maximum of 8.
Exclusivity: Each session of this experience is exclusive to your group meaning no other groups will be joined to your experience.
Ultimate Wildlife Experience Nocturnal
Duration: This experience runs up to 2 hours.
Ages: This experience is available to all ages. All participants must be comfortable and respectful in the presence of animals. Children under 5 years old are free with a Parent/Guardian
Number of Participants: This experience includes up to 4 participants with the option to add additional participants to a maximum of 8.
Exclusivity: Each session of this experience is exclusive to your group meaning no other groups will be joined to your experience.
Torches: Torches are provided.
Photography: Cameras are welcome however the flash must be turned off.
Ultimate Birthday Party Standard
Duration: This experience runs up to 3 hours.
Ages: This experience is available to all ages. All children must be comfortable in the presence of animals. Children 3 years old and under are free with paid Parental Guardian (1 child per each paying adult) children 3 years old and under are not counted in the included number of participants.
Catering: We do not provide catering. The party organiser must organise their own catering. There is a BBQ and fridge available but needs to be booked.
Decorations: Decorations are permitted but must be cleaned up by the party organiser. Balloons are not permitted at the sanctuary except for the foil type balloons but must be anchored properly and removed by the party organiser at the conclusion of the experience.
Number of Participants: This experience includes up to 20 participants with the option to add additional participants to a maximum of 40.
Exclusivity: Each session of this experience is exclusive to your group meaning no other groups will be joined to your experience.
Ultimate Birthday Party Nocturnal
Duration: This experience runs up to 3 hours.
Ages: This experience is available to all ages. All children must be comfortable in the presence of animals. Children 3 years old and under are free with paid Parental Guardian (1 child per each paying adult) children 3 years old and under are not counted in the included number of participants.
Catering: We do not provide catering. The party organiser must organise their own catering. There is a BBQ and fridge available but needs to be booked.
Decorations: Decorations are permitted but must be cleaned up by the party organiser. Balloons are not permitted at the sanctuary except for the foil type balloons but must be anchored properly and removed by the party organiser at the conclusion of the experience.
Number of Participants: This experience includes up to 20 participants with the option to add additional participants to a maximum of 40.
Exclusivity: Each session of this experience is exclusive to your group meaning no other groups will be joined to your experience.
Torches: Torches are provided.
Photography: Cameras are welcome however the flash must be turned off.
Junior Ranger for a Day
Duration: This experience runs 4 hours (including morning and lunch breaks) and is filled with conservation and wildlife information.
Supervision: Participants of the Junior Ranger for a Day program are always supervised by qualified rangers. Adults will not be able to accompany the participants throughout the day. This program requires participants to take direction from sanctuary personnel and requires respect to be shown to others.
Photography: We want your child to have the best experience and not be distracted by phones and cameras, participants will not be able to take photographs, the supervising rangers will be able to take photographs throughout the experience which will be made available for parents to download. This download link will include photos of all participants of this experience for that day.
Ages: This experience is available to ages 7 – 14 years old. All junior rangers must be comfortable and act respectfully in the presence of animals and other participants.
Times: The day starts at 10am and finishes at 2pm (please make sure the participant arrives around 9:45am)
Food & Drink: Food and drinks are not provided, please ensure the participant comes prepared with snacks, lunch and drinks.
Quokka Experience
Duration: This experience runs for 30 minutes.
Ages: This experience is available to all ages 7 and up. All participants must be comfortable and respectful in the presence of animals. Children must be accompanied by a paid Parent/Guardian
Number of Participants: This experience requires a minimum of 2 participants with the option to add additional participants to a maximum of 4.
Exclusivity: Each session of this experience is exclusive to your group meaning no other groups will be joined to your experience.
Sugar Glider Experience
Duration: This experience runs for 30 minutes.
Ages: This experience is available to all ages 7 and up. All participants must be comfortable and respectful in the presence of animals. Children must be accompanied by a paid Parent/Guardian
Number of Participants: This experience requires a minimum of 2 participants with the option to add additional participants to a maximum of 4.
Exclusivity: Each session of this experience is exclusive to your group meaning no other groups will be joined to your experience.
Koala Experience
Duration: This experience runs for 30 minutes.
Ages: This experience is available to all ages 7 and up. All participants must be comfortable and respectful in the presence of animals. Children must be accompanied by a paid Parent/Guardian
Number of Participants: This experience requires a minimum of 2 participants with the option to add additional participants to a maximum of 4.
Exclusivity: Each session of this experience is exclusive to your group meaning no other groups will be joined to your experience.
Handling: No participant will be able to hold a Koala.